Did you know Dynamics 365 Business Central has a small collections module built right into the solution that allows you to send reminders to customers that are past due?
Scenario
Below is a list of customers in Business Central and their past due balances. Follow along below to see how to setup reminder terms and reminder levels then process reminders that are emailed directly to your customers. In order to email from Business Central you do need to have the SMTP Setup completed as well.
Setup
1. Reminder Terms & Reminder Levels
a. Lookup "Reminder Terms"
b. Enter in information pertaining to how you'd like your reminder terms setup.
c. With the first reminder terms code selected click on Levels on the menu and enter the information pertaining to how you'd like your reminder levels setup.
3. Customer Card > Payments > Reminder Terms Code
a. Within the customer card > payments section populate the Reminder Terms Code field.
Issue Reminders
1. Reminders
a. Lookup "Reminders" From the reminders window you have two options, you can create reminders at a mass level or one by one. I have chosen to do this at a mass level.
b. Select Process > Create Reminders
c. Populate the options section and any filters that you'd like.
d. Reminders will be created based on the reminder terms/levels previously setup.
Opening one of the reminders you can see the lines that were added pertain to the past due invoice and also any additional fees that you setup within the reminder levels window.
2. Issuing Reminders
a. Reminders > Process > Issue
b. Issue Reminders
c. Send Email
Issued Reminders
You can also view all issued reminders that have been processed by looking up the Issued Reminders page. From here you can email or print the reminders as well.
Applying posted credit memos to posted invoices isn't a hard task to complete in Microsoft Dynamics 365 Business Central. The example I use below is for a vendor credit, but the same process applies to customers. Version: US Business Central 20.0 Open up the vendors list. Search for vendor that you'd like to apply the credit memo to an invoice for. Click on Balance field to open up Vendor Ledger Entries window. This will show all the 'open' documents on the vendor ledger. Select the line for the Credit Memo that you want to apply to a posted invoice. Click Process > Apply Entries Within the Edit - Apply Vendor Entries window select the line(s) that you'd like the credit memo applied to. Click Process > Set Applies-to ID This will put the users name into the Applies-to ID field on the line selected. To post the application select Process > Post Application. Written by: Kristen Hosman, Microsoft MVP
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Three-Way matching is an Accounts Payable process that is used to verify a vendors invoice by checking it against its corresponding purchase order and receipt. Three-Way Matching Concept Purchase order - authorizes a purchase. Typically an itemized list of types, quantities, and prices of an order as agreed to by the buyer and supplier. The PO has a unique number to associate this order and should be used by the supplier for tracking and invoicing purposes. Delivery receipt - confirms that the items on the purchase order were delivered. Typically completed by someone in the warehouse. Vendor invoice - lists how much the buyer owes the supplier. Should match the agreed upon purchase order and items received. Three-Way Matching Process Typically this process is handled by an Accounts Payable (AP) user. Vendor invoice is sent to AP and that person verifies the delivery receipt in the system prior to entering the invoice. I will go through the basics of this process. Purchase order is issu...
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