Did you know Dynamics 365 Business Central has a small collections module built right into the solution that allows you to send reminders to customers that are past due?
Scenario
Below is a list of customers in Business Central and their past due balances. Follow along below to see how to setup reminder terms and reminder levels then process reminders that are emailed directly to your customers. In order to email from Business Central you do need to have the SMTP Setup completed as well.
Setup
1. Reminder Terms & Reminder Levels
a. Lookup "Reminder Terms"
b. Enter in information pertaining to how you'd like your reminder terms setup.
c. With the first reminder terms code selected click on Levels on the menu and enter the information pertaining to how you'd like your reminder levels setup.
3. Customer Card > Payments > Reminder Terms Code
a. Within the customer card > payments section populate the Reminder Terms Code field.
Issue Reminders
1. Reminders
a. Lookup "Reminders" From the reminders window you have two options, you can create reminders at a mass level or one by one. I have chosen to do this at a mass level.
b. Select Process > Create Reminders
c. Populate the options section and any filters that you'd like.
d. Reminders will be created based on the reminder terms/levels previously setup.
Opening one of the reminders you can see the lines that were added pertain to the past due invoice and also any additional fees that you setup within the reminder levels window.
2. Issuing Reminders
a. Reminders > Process > Issue
b. Issue Reminders
c. Send Email
Issued Reminders
You can also view all issued reminders that have been processed by looking up the Issued Reminders page. From here you can email or print the reminders as well.
Applying posted credit memos to posted invoices isn't a hard task to complete in Microsoft Dynamics 365 Business Central. The example I use below is for a vendor credit, but the same process applies to customers. Version: US Business Central 20.0 Open up the vendors list. Search for vendor that you'd like to apply the credit memo to an invoice for. Click on Balance field to open up Vendor Ledger Entries window. This will show all the 'open' documents on the vendor ledger. Select the line for the Credit Memo that you want to apply to a posted invoice. Click Process > Apply Entries Within the Edit - Apply Vendor Entries window select the line(s) that you'd like the credit memo applied to. Click Process > Set Applies-to ID This will put the users name into the Applies-to ID field on the line selected. To post the application select Process > Post Application. Written by: Kristen Hosman, Microsoft MVP
The easiest way to send a remittance to a vendor is to open the vendor list and click on the vendor you'd like to send the remittance to. With the vendor selected click on Actions > Functions > Send Remittance Advice. You will then be welcomed with the Send Document to screen where you can decide how to process the remittance. In my case I want to email the remittance, so I make sure the Email is set to Yes. Once I click OK, I am able to preview the email that will be sent. You can add emails for who it will be sent to, update the subject and message fields, and add any other attachments that should be sent. Click send email when ready to send. Written by: Kristen Hosman, Microsoft MVP
How I failed the first time It was October 2020 and my manager at the time dared me to take the Beta exam without studying to gage how hard it was. I can't turn down a good dare, so I scheduled the exam for October 20, 2020, and spent the days leading up to it reviewing the skills measured document provided by Microsoft. The day came and I felt pretty prepared to proceed with taking the exam. Because the exam was still in Beta I didn't find out until January 4, 2021, that I actually failed the exam. The passing score is 700 and I ended up with 615. Looking back at that experience I remember thinking the exam was hard and that some of the questions were written in such a way that was confusing and thinking that I'd never pass. So, I put the exam on the back burner and continued on with my life. Passing the second time It wasn't until recently (yesterday) that I decided to take the exam again. I decided that today was the day and that I was going to schedule the exam ...
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