Dynamics 365 Business Central SMTP Mail Setup Error

By -
Update on March 16, 2022 - this functionality will no longer be available in Business Central with the version 20 update Wave 1 in 2022. You will need to use the new email functionality. Learn more here. 

Originally posted on March 11, 2020


I recently made a copy of my company within Business Central and in the new copied company ran into issues being able to email out. Within the SMTP Mail Setup window when I tried to Test Email Setup and received the following error message: The mail system returned the following error: "A call to MailKit.Net.Smtp.SmtpClient.Authenticate failed with this message: 5.7.8 Username and Password not accepted. Learn more at 5.7.8 https://support.google.com/mail/?p=BadCredentialsr20sm7383407qtt.6 - gsmtp".



Solution

While troubleshooting the issue I determined that I was able to successfully test in the main company but not the copied company. I removed the Password from the SMTP Mail Setup window within the copied company and re-entered it and was able to then test with success.





Comments

Post a Comment

Popular posts from this blog

Invited External Accountant in Dynamics 365 Business Central now what?

By -
Image
This blog describes what comes next after you invite an External Accountant. If you need to invite an External Accountant than visit this blog:  Invite External Accountant in Dynamics 365 Business Central (kristenhosman.com) You've invited an External Accountant now what? What happens after you've successfully invited an External Accountant? You receive the below message in Dynamics 365 Business Central and your external accountant receives an email.  Steps your External Accountant should take Have your external accountant look for an email with a subject line: You have been invited to Microsoft Dynamics 365 Business Central. The external accountant should click on the link provided in the email. They will be redirected to a Microsoft sign in window. In my case the external accountant email isn't listed so I'm going to select use another account. Enter email. Next window suggests that a code was sent to email. Go pull code from email and enter into next window. Accept t
Read more

Microsoft Dynamics 365 Business Central: adding new licensed users to BC

By -
Image
Adding a new licensed user isn't hard to do within Business Central (BC).  Prerequisite: license is purchased and available to assign to user. You also must be an Internal Admin or have proper security within BC to complete these tasks.  Microsoft 365 admin center Assign BC license to user. Dynamics 365 Business Central Navigate to Users page. Select Process > Update users from Microsoft 365 Update users from Microsoft 365 > Next Update users from Microsoft 365 > Next Update users from Microsoft 365. Review the updates within this window and click finish. Lastly assign user group or permission sets and assign company access.  Version: US Business Central 22.1 (Platform 22.0.58213.0 + Application 22.1.55890.56216) Written by: Kristen Hosman, Microsoft MVP
Read more

Applying posted credit memos to posted invoices in Microsoft Dynamics 365 Business Central

By -
Image
Applying posted credit memos to posted invoices isn't a hard task to complete in Microsoft Dynamics 365 Business Central. The example I use below is for a vendor credit, but the same process applies to customers.  Version: US Business Central 20.0 Open up the vendors list. Search for vendor that you'd like to apply the credit memo to an invoice for.  Click on Balance field to open up Vendor Ledger Entries window. This will show all the 'open' documents on the vendor ledger. Select the line for the Credit Memo that you want to apply to a posted invoice. Click Process > Apply Entries Within the Edit - Apply Vendor Entries window select the line(s) that you'd like the credit memo applied to.  Click Process > Set Applies-to ID This will put the users name into the Applies-to ID field on the line selected. To post the application select Process > Post Application. Written by: Kristen Hosman, Microsoft MVP
Read more