Register Customer Payments in Dynamics 365 Business Central

Like many other Microsoft products, there are several ways to accomplish a task. I was asked today by a client how to enter customer payments into Dynamics 365 Business Central (BC) and typically I would say a Cash Receipt Journal or a Bank Deposit, however I recently learned about the Register Customer Payments functionality and moving forward this will be my go-to process for entering customer payments into BC. 

If you'd like to learn about the Cash Receipts Journal and Bank Deposit methods check out these two blogs:

Now moving forward with the Register Customer Payments method. 

  1. Search for Register Customer Payments and make sure to bookmark it for quicker access in the future. 

  2. If it's the first time opening this in your company, you will be welcomed with the Payment Registration Setup window. You will need to make sure you've populated all the fields and then decide if you want to use this account as default and have the date automatically populated. I would recommend turning both on.

  3. Once setup is completed, you're ready to start entering customer payments. The best way to do this is to think about how things come into your bank account. I'll give two examples below.

    Lump Payment: School of Fine Art sends a check for $19,186.60. The check number is 12345 and the two invoices being paid end in 2182 and 2183. Because we want the check amount to show in the bank ledger, we're going to Post this as a Lump Payment.

    Non-Lump Payment: I receive three ACH payments, each from different customers. Instead of posting as a lump payment I simply Post Payments. 

    Bank Account Reconciliation
    You can see below how this looks when doing the bank account reconciliation.

    Kristen Hosman is a Microsoft MVP in Denver. She works with Dynamics 365 Business Central and related technologies. You can also connect with her through this link: Kristen Hosman | Linktree


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